Shipping and Returns
AT CINLOR TECH, WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF INVENTORY, SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR STATEMENTS AS TO USUAL SHIPPING TIMES ARE NOT GUARANTEES OR PROMISES THAT
A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CALL US AT (713) 253-3985 FOR MORE
INFORMATION. AT A MINIMUM, WE EXPECT THAT ALL IN STOCK ORDERS WILL BE SHIPPED IN 3-5 BUSINESS DAYS.
We ship both from our central warehouse and directly from many of our distributors and manufacturers to insure the best availability. If your order is unavailable in our central warehouse, we may ship from one of our distributor or manufacturer partners to provide you with the best availability possible.
When the product is shipped from these different locations cut off times may vary, and your chosen shipping method may not be available.
CinLor Tech will then determine the best shipping method and contact you by email or phone, with the updated shipper and date expected to arrive.
Obtaining an RA Number: Please contact CinLor Tech within 15 days of purchase for a Return Authorization (RA) number before returning your product to CinLor Tech. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return.
Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. CinLor Tech will match the shipping method and pay for shipping charges on replacement or exchange products. We strongly recommend you fully insure your return shipment in case of loss or damage.
All refused orders will be subject to a restocking fee.
Shipping charges are not refundable. In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to CinLor Tech. A
minimum restock fee of 15% may be applied to products returned as defective that test to be operational upon return. Additionally, any return that has missing accessories or is incomplete in packaging will be subject to the minimum 15% restock fee.